Return and refund policy
Clear and Simple Return and Refund Policy
We have a 07-days return policy, which means you have 07 days after Delivered your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
As soon as it is delivered to you make a video of it and send it to us so that after your reporting, your verification and your feedback is updated, it is very important for you to get good service and a good 12 months warranty, long time warranty. Like you get a watch in your hand. Similarly, you have to make a video of it and make a 30-60 second video or a 2 minute video and send it on Our Whatsapp( +91 93242 91139 ) or Mail(support@discover-diamonds.com).
To start a return, you can contact us at support@discover-diamonds.com. Please note that returns will need to be sent to the following address: Mira Road, Thane, Maharashtra, 401107 India
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@discover-diamonds.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@discover-diamonds.com.
Our return and refund policy ensures that you can shop with confidence. We understand that sometimes purchases may not meet your expectations, but we want to make the return process as simple and hassle-free as possible. Here, you’ll find all the details you need to know about returning or exchanging items, so you can always make informed decisions.
First, let’s address the return conditions. Items must be returned in their original condition, which means they should not be worn, washed, or altered. The items should also be in the original packaging, including all accessories, tags, and free gifts. This helps us process your returns quickly and efficiently. For some products, specific return policies may apply, so it’s always good to check the product-specific policies before making a return.
Next, let’s talk about the return process. Start by contacting our customer service team through email or phone. Provide them with your order details and the reason for the return. We will then guide you through the necessary steps. You will receive a return authorization number, which you need to include with your return package. Please ensure that the return shipment is tracked, so you don’t face any issues in case of lost packages.
Our return and refund policy also covers the timeline for processing returns and issuing refunds. Once we receive the returned item, our quality control team will inspect it. After approval, we will process your refund. This generally takes 5-7 business days. The refund will be made to the original payment method, but it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution’s policies.
Additionally, let’s discuss exchanges. If you would like to exchange an item for a different size or color, contact our customer service team. They will help you with the exchange process. Remember that exchanges are subject to product availability. If the item you wish to exchange is out of stock, you can either wait for it to be restocked or ask for a refund instead.
Also, we offer special considerations for defective or incorrect items. If you receive a damaged item or an item different from what you ordered, please reach out to us immediately. We will rectify the issue promptly, either by sending you a replacement or issuing a full refund, including any shipping charges.
Our return and refund policy includes international orders too. If you are returning an item from outside our domestic region, contact our customer service team to discuss the specific instructions. The return shipping charges for international orders are generally the customer’s responsibility, unless the item received was incorrect or defective.
Finally, for any additional questions, refer to our FAQ section or get in touch with our support team. We strive to provide the best customer service to ensure a smooth and pleasant shopping experience. We hope our return and refund policy gives you peace of mind and confident shopping.